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FORMS OF PAYMENT

In making the order, the customer can choose freely pay the purchases in the online store, through:

• Bank transfer: the purchaser to make payment by this method has to make a bank transfer (in the concept, determining the order) within a maximum of 3 working days from the order. The company reserves the right to cancel the order if you have not received confirmation of the transfer within such period. Bank account will be displayed to customer at the time that choose this method of payment.

• PayPal: so the consumer or user to pay their purchases through this system you must have a PayPal account. For more information www.paypal.es.

• Cash on delivery: once the buyer checkout, www.dtorres.com will send it to the address established in the registry through our transportation agency, which charged in time for delivery of the package. It does not accept checks, only cash. It is important that the consumer or user has prepared the exact amount, since the carrier can not have change.

• By credit or debit card via the virtual POS. Through this method of payment, the purchaser will have to provide your credit card number, expiration date and CVV number. In this case, your data will be encrypted and sent through secure server to the virtual POS of Bank. This procedure does not provide the number of card to www.dtorres.com.

SHIPPING AND RETURNS

Delivery delivery time varies from 1 to 2 working days depending on the day of the week that are purchased, since deliveries are only made from Monday to Friday. All our items are sent by express mail.

Orders are prepared at the time when the payment has been confirmed on the following schedule:

Monday to Friday from 9:00 to 18:00. Orders received outside of these hours will be prepared the following working day. Deliveries on Saturdays, Sundays or holidays are not made.

SHIPPING COST

Peninsula (Spain), Free shipping.

For other destinations, the shipping price is reflected in the following table:

DESTINATION

1 to 2 pairs

3 a 5 pairs

6 a 12 pairs

BALEARIC ISLAND

12 €

18 €

24 €

CANARIY ISLAND, CEUTA AND MELILLA

18 €

20 €

25 €

REST OF EUROPE

20 €

25 €

30 €

SHIPMENTS


1. the products purchased will be delivered at the address indicated in the order.

2. the receipts will be sent to the e-mail address indicated by the client in its register in the shop www.dtorres.com and can also be accessed in the registry account created by customer in the shop www.dtorres.com.

3 Saturdays, Sundays and holidays there will be no output or delivery orders.

4. the delivery will be made promptly under the responsibility of the carrier.

5. an order is considered to be delivered at the moment the carrier delivers the package or packages, the customer and this sign the receipt document

delivery. Corresponds to the client verify the condition of the goods receipt and indicate all the anomalies on the delivery note of receipt of delivery.

Claim of orders not delivered

The consumer or user, upon receipt of an email that your order is sent, if, after a reasonable time does not receive the product, please contact www.dtorres.com by phone (+ 34) 965442040, by the contact form or email: info@www.dtorres.com to be able to clarify the cause of the delay.

Once obtained the claim, www.dtorres.com will contact the consumer or user in order to explain what happened and reach an agreement on what happened.

In latter case www.dtorres.com have hired good availability, consumer or user will be informed that lack of availability and within a maximum period of 15 days, www.dtorres.com, for additional paid sums.

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